Refund policy

Thank you so much for supporting my small business! 💖 Each piece is handmade/curated with care, and I want you to love your order. Please read below for details on returns and refunds:

✨ Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, unworn, and in original condition/packaging.

• Customers are responsible for return shipping costs.

✨ Non-Returnable Items

For hygiene and custom reasons, the following items cannot be returned:

• Earrings

• Personalized or custom orders

• Sale/clearance items

✨ Exchanges

If you’d like to exchange an item, please contact me at shopchloeaspen@gmail.com within 7 days of delivery, and I’ll be happy to help arrange it (subject to product availability).

✨ Refunds

• Once your return is received and inspected, I’ll send you a confirmation email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping costs are non-refundable.

✨ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please reach out to me within 3 days of delivery with photos, and I’ll make it right at no extra cost.